Returns & Exchanges

At SIMO, we stand by the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. If your device isn't the perfect fit, we provide a streamlined process for returns and exchanges.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Device

  Ensure the product is in its original packaging with all accessories included, and perform a factory reset to remove any personal data.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it, and securely attach it to the outside of your shipping box.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking number handy while our technicians inspect the device for your refund.